TERMS

When using the services and products of HH CAD Plans, you agree to be legally bound by the following terms, whether instructing us by either email, telephone, in writing or face to face.

HH CAD Plans retains ownership and copyright of its work, including this web site.

All our plans are provided for their stated purposes, and no responsibility is accepted for their use for other purposes.

All plans produced by HH CAD Plans are drawn in adherence to the RICS guidelines (6th Edition), but it is also the cliient's responsibility to confirm the plans provided by HH CAD Plans are a reasonable representation of the property.

After a maximum of two minor revisions or one major revision of any plan, HH CAD Plans reserves the right to charge for any further work that may be required at the behest of the client. These changes must take place within 30 days of the initial plan being delivered.

Private usage is permitted providing it is non-commercial and legal. HH CAD Plans accepts no responsibility for such usage.

Billing for commercial clients is by invoice (30 day payment terms) to the commissioning agent or solicitor. Otherwise, payment is expected before the release of final work. Payment is accepted by cheque or electronic bank transfer.

Cancellation fees are chargeable, and cover fees for any work done, time and expenses incurred, and opportunities lost. If a cancellation is unavoidable, please advise us at the earliest reasonable opportunity in order to keep cancellation fees to a minimum.

By ordering our services these terms are considered accepted.

EXPECTATIONS

You can expect us to be polite, smart and efficient.

Where appropriate we make it clear at site visits that we are working on behalf of an estate agent or solicitor.

We strive to achieve a 3 day turn around on our standard floor plans.

Where a visit to a property is required, we strive to make the visit within 48 hours, and forward draft copies within a further 48 hours.

Our turn around is subject to our operator availability. At busy times, we are likely to require slightly longer.

We expect to deal with amendments and other enquiries within 24 hours.

In order to record the detail required for one of our standard floor plans or a lease plan, a survey of a typical 3-4 bedroom house or a small shop or office unit will take about 90 minutes. Surveys of larger premises will take longer. An estimate can be given at the beginning of the survey.